What to Do If BISP Payment Is Delayed or Missing

The Benazir Income Support Programme (BISP) is a vital lifeline for millions of low-income families across Pakistan. However, delays or missing payments can create serious challenges for beneficiaries who rely on this financial support. If you’re facing such an issue, don’t worry — there are clear steps you can take to resolve it.

This guide explains what to do if your BISP payment is delayed or missing, how to track your payment status, and the official channels to complain.

Understand the Common Reasons for Delays or Missing Payments

Before taking any steps, it’s essential to understand the possible reasons why your BISP payment hasn’t arrived:

• Verification issues (e.g., CNIC not updated or re-verification required)
• Biometric failure during ATM or HBL Konnect transaction
• Bank or technical glitches in the payment system
• Change in eligibility status due to updated socioeconomic data
• Delayed distribution cycle from BISP headquarters

How to Check Your BISP Payment Status Online

The first step is to confirm whether your payment has been processed:

Note: Only use your registered mobile number to ensure accurate results.

Contact BISP Helpline for Missing Payments

If your payment is missing or marked as paid but you haven’t received it, contact BISP directly:

BISP Helpline Number: 0800-26477 (Toll-Free)

Operating Hours: 9:00 AM – 5:00 PM (Monday to Friday)

Provide your CNIC and explain the issue. The helpline agent can escalate your case for resolution.

Visit the Nearest BISP Tehsil Office

Sometimes, visiting a local BISP office can resolve the issue more effectively:

• Bring your original CNIC
• Carry any transaction slips or SMS proof
• Request a payment inquiry or re-verification

You can find your nearest BISP Tehsil office by calling the helpline or checking the BISP website.

Submit Official Complaint

If your issue persists, you can submit a formal complaint through these channels:

Online Complaint Portal

• Visit: https://bisp.gov.pk/complaints
• Fill out the form with your CNIC and issue details

Email Support

Send a detailed email to [email protected]

Include:

• Your full name
• CNIC number
• Registered phone number
• Description of the issue
• Screenshot or SMS proof (if available)

Biometric Issues? Here’s What to Do

If you are facing a thumbprint or biometric mismatch, here’s how to fix it:

• Visit NADRA to update your fingerprints
• After updating fingerprints, visit the campsite or payment disbursement point after 24 hours to withdraw your payment.
• Alternatively, BISP Tehsil offices may have manual verification options for such cases

Tips to Prevent Future Payment Issues

• Keep your CNIC and mobile number updated with the NADRA
• Respond promptly to any re-verification requests
• Avoid using someone else’s SIM for BISP messages
• Always collect a payment receipt or confirmation SMS

Final Words

Delayed or missing BISP payments can be frustrating, but knowing the proper steps can make the process smoother. Always verify your status using official platforms. If you face any issues, contact us.